Call Centers

A call center is a facility  where customer and other telephone calls are handled by an organization, The call center are becoming more and more digitized and equipped with monitoring and recording systems to improve efficiency.

the basic equipment needed to establish a call center is a PBX to accept umltiple customers calls simultaniously  , an IVR to divert the call to the right personal and Call Center management  system. which recoginzed the call record & archive it and provides the  support stuff  essential data about the calling customer.

Advertisements

Leave a comment

No comments yet.

Comments RSS TrackBack Identifier URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s